Campus Climate

Each year, North Seattle College conducts employee surveys (one in mid-February and another in spring.) Participation in these surveys is critical because the results help North’s leadership team understand what the college is doing well, what needs to be improved and where the campus is in meeting targets in North’s 2011-16 Strategic Plan.

View: Overview of Employee Survey Results

View: Overview of Student Survey Results

Improvements made

Already, employee input from the spring 2014 surveys has led to important change on our campus. As a result of the feedback, the college has made the following improvements:

Safety

  • North’s facilities team worked over the summer to install new and improved parking lot lighting in all campus parking lots, based on feedback that the campus didn’t have ample lighting in the evening.
  • A new emergency call box has been installed in the northeast corner of campus and facilities is working to improve call boxes in the east lot near the Wellness Center and the OCE&E building.  

Collaboration

  • Deans have held focus groups and introduced quarterly meetings with North’s part-time faculty, based off of feedback that our part-time faculty do not have a sufficient voice on campus.
  • Continuing Education has instituted quarterly meetings with instructors instead of annual meetings to enable more input, interaction and two-way communication with instructors.
  • The college is promoting more employee, student and program stories, based on feedback that people work in silos and aren’t often aware of good news across the campus.
  • North launched a student e-newsletter last month and will launch an employee newsletter in February 2015 based on feedback that there is often a lack of information at the college.

Professional Development

  • The college is expanding professional development opportunities for all employees. In November, my office launched Leadership Meetings to provide additional training, support and professional development opportunities for all faculty, administration and staff.
  • North continued its participation in the Leadership Development Institute, with the third cohort starting this winter.
  • The IT & Media Services collaborated across the district and with the District HR to provide project management training. This project management training in July has been a springboard for providing better collaboration across the 4 campus IT groups and at North with providing IT services to students, staff, and faculty.

Resources

  • IT and Media Services has been working with the Business Office and Ricoh on implementing a new print management solution for the campus outdated copiers. The first phase of this project was the deployment of 16 modern copier, scan, BW, color, fax, secure copier/printer networked systems that all staff and faculty can use from their desktops. The next phases of this project will enable sustainable management of print resources for students, staff, and faculty across the organization.
  • IT & Media services have been working towards improved network connectivity and access across the campus. The infrastructure team recently completed an upgrade of infrastructure in the Library building, as part of a minor capital project, resulting in support for 84 new systems in the Library and BYOD support with improved high-speed wireless coverage. The capital project also provided the Library a larger upgraded and improved computer lab, where the Loft used to be; additional student study rooms; Facilities staff continued to improve campus bathrooms by upgrading and modernizing the second and third floor bathrooms in the Library, new reference counter was added; an expanded open study area was added on the northeast second floor; and improved lighting by reducing stack heights on the second floor was also provided to improve safety on campus.
  • IT & Media Services has mitigated the desktop slowness issue. The IT Server Operations team has implemented phase one of a 3 phase update to file and desktop services to integrate with Office 365. This project is expected to be completed by Summer Quarter 2015.
  • Wireless access has been improved in the Library, HSSR, Instructional Building and College Center. This is part of a constant improvement process as usage of wireless increases and wireless technologies are updated.
  • A/V rooms in the lower level of the library room are being reactivated and A/V resources are being improved. The Classroom Technologies team has worked with faculty to develop a new plan for technology in the spaces. This planning is being translated into new improvements for projector and audio resources in the Orchestra room as a pilot.
  • Streamlined hiring paperwork by moving the process online. eForms has been a highly successful project supported through the development resources of North's IT & Media Services in collaboration with Central and the District office. This new resource has helped identify business process for hiring and build collaboration. This effort provides the first step towards migration to online resources that will be available in ctcLink.
  • IT & Media Services commissioned the HSSR building during 2014 and deployed over 150 new computing resources in labs across the campus. This brings our current support count to 1,330 systems, 117 projector enabled spaces, and 156 classroom and event spaces supported by IT and Media Services

 

Improvements under way

Our work is not finished. Over the summer, North’s executive team analyzed the results and discussed more than 1,000 comments submitted through the surveys. Since then, we have identified areas that continue to need work.

Safety

  • The intercom speaker system is not working properly in the library and childcare center. Messages sent to only those buildings are received and communicated successfully, however campus-wide PA announcements are not. The security and facilities team are working to correct that problem.

Hospitable Environment

  • North’s leadership team has asked the communications office to work with IT to create an online “suggestion box,” which would enable employees to openly or anonymously submit input on areas the college can improve. The college hopes that by creating a platform for employees to safely share suggestions, it will foster an environment that’s open, inclusive and collaborative.
  • North’s communications team and registrar’s office have met to discuss creating a handbook for student and employee use that simplifies policies and procedures. Some employees reported in the surveys that they were unclear on where to find college policies and procedures for issues such as sexual harassment and student complaints.   
  • Some employees reported experiencing workplace discrimination. North’s leadership team will ensure that the new Director of Diversity & Retention and HR Director work together with the Diversity Inclusion Facilitators and Diversity Advisory Committee to develop a plan for combatting discrimination through increased sensitivity training, campus-wide events and other activities.  

Collaboration

  • John Lederer, executive dean of Career and Workforce Education, is convening a workgroup soon to develop an OCE&E campus integration plan.


If you have questions, feel free to contact Jack Bautsch, director of Institutional Effectiveness.

Inside North

https://inside.seattlecolleges.com

 

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